Welcome to the IT-KB (Information Technlogy Knowledge Base) Wikia[edit | edit source]

Welcome, this is a Wiki on all things IT related created by Gerry Williams! Please add to it often with accurate information to help support techs and administrators with any information you may have. This Wiki is designed to help IT professionals from all around the world by creating a common foundation for troubleshooting tips and general IT related knowledge. Thank you!

**Note to Contributors: Before adding anything to my site, please read this .

To Get Started...[edit | edit source]

Please select a sub category below:




Didn't find the information you were looking for?

No biggy, try searching my custom search engine here

This search engine indexes multiple forum/ knowledge base/ information sites, many of which are listed under "Useful Sites ".

Useful Links:[edit | edit source]


  • Temp File Cleaner- Deletes temp files from the system. Download v3.1.1.
  • CCleaner- Deletes temp files, invalid reg keys, old system restore points, and startups.
  • Netscan- Scans a network and displays networking information.
  • Western Digital Lifegaurd Diagnostics- Determines the failure of HDD's and External HDD's. Has tools that test them and can even "zero" them out.

For Viruses:

  • ESET Online Scanner- Post infection malware removal tool.
  • Adw Cleaner- Post infection malware removal tool.
  • R-kill- Small application that kills running malware so you can run your tools.

Useful Websites:

More interesting pages here

Site Abbreviations[edit | edit source]

  • CP - Checkpoint. This is the most common router I have experience with. 
  • DC - Domain Controller. In a domain environment, this is the server that serves as the central manager of the network. 
  • GUI - Graphical User Interface. This is the physical screen that users click on to select options in a program or webpage. 
  • ISP - Internet Service Provider. This it the company that provides internet service to the building. 
  • Mobo - Motherboard
  • NIC - Network Interface Card. This is the device that connects your workstation to the internal network and the Internet.
  • PnP - Plug N Play. This is where devices automatically give their drivers to Windows when plugged in so Windows recognizes them.
  • PSU - Power Supply Unit
  • RDP - Remote Desktop Protocol. You use this by running "mstsc" from one node to another. If it is setup on the host machine, the client will be able to connect by signing in as a local user.
  • U/P - User name and Password. 
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